Check Your Address
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- $5 off each month pay on time discount
- Free Setup & No Contract
- Bonus $50 gift card offer (new members only)
* For your D-Link 2800 nbn-ready modem (Inc $20 delivery fee)
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As much film, TV, music and gaming as you can download
And listen to as many
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GOT QUESTIONS ABOUT CONNECTING TO FALCON INTERNET ON THE NBN™?
Does Falcon charge any connection or installation fees?
No, Falcon does not charge any activation or setup fees and standard NBN Co installations are completed at no cost to you.
Does the NBN Co charge any connection or installation fees?
A small number of homes may be subject to an NBN Co Non-Standard Installation or a NBN Co New Development Charge of $300. If your new address is subject to any of these NBN Co charges, we’ll let you know before the installation and get your permission before you’re charged.
The first step is to check your address on our address checker and find out if your address is nbn™ ready.
Your address is nbn™ ready
If you’ve checked your address on our address checker and the results advised say that you’re address is ready to get nbn™, congratulations!
All you’ll need to do is build your NBN Plan and sign up online. It takes less than 2 minutes and once your order has been accepted, we’ll look after the nbn™ arrangements. If it turns out you need an NBN Co technician to visit and install some nbn™ equipment, don’t worry – we’ll help organise this for you.
With Falcon, there are no contracts, no setup fees, no plan change fees, no relocation fees and no worries. Just fast, simple & congestion free nbn™. You can also give one of our friendly nbn™ experts a call on 1300 NBN FALCON (1300 626 325).
Your address is not nbn™ ready
If your address is not nbn™ ready, you can’t order an nbn™ service. If your address will be ready within 3 months, we’ll let you know and give you the option to pre-order your nbn™ subscription. You can also check out our Coverage Map which is automatically updated with the latest information available from NBN Co. Once your address is nbn™ ready, you can order your nbn™ service online with Falcon or if you have submited a pre-order, we’ll connect you as soon as your address is ready.
When will my address be eligible for NBN pre-order?
Falcon’s NBN pre-order allows you to pick out your Falcon NBN Plan and lodge your order in advance so that as soon as nbn™ is available at your address, we can get the ball rolling on your connection ASAP.
Whenever you check an address on our website, it will automatically be checked against the current estimated NBN™ rollout plan. If that check indicates that your address should be ready to receive an nbn™ service within the next 3 months, then you’ll be able to pre-order a Falcon NBN Plan.
Please keep in mind that the nbn™ rollout plan is subject to change as the NBN Co Ltd may make adjustments to the ready for service schedule. To see how the nbn™ rollout is going in your neighbourhood, you can also check your address on the nbn™ website.
What information do I need to provide when I place my NBN pre-order?
Filling out an NBN pre-order is exactly like any other nbn™ order. You’ll need to build your NBN Plan, provide your current contract information, installation address and valid payment details. Before we order your nbn™ subscription, we will either process the modem fee (if you opt to purchase our modem) or the 1st month plan fee (if you opt to BYO modem) upfront and in advance. Upfront payment is required to process any Falcon NBN order.
Once your pre-order is lodged, you’ll receive an order number on-screen and in a confirmation SMS to the mobile that you supplied in your pre-order. You’ll need this order number to check on the status of your pre-order, so it’s important to keep it in a safe place.
Do I need to pay for my NBN pre-order?
Yes, we will either process the modem fee (if you opt to purchase our modem) or the 1st month plan fee (if you opt to BYO modem) upfront and in advance. Upfront payment is required to process any Falcon NBN order or pre-order.
What should I do if I need to change or cancel my NBN pre-order?
Just give us a call on 1300 626 325 and we’ll be happy to help. Please make sure that you have your order number handy – we’ll need this to identify your NBN pre-order.
You can cancel your NBN Pre-order at any time as long as we have not submited your order to the NBN Co. If we have not processed your order or your address is not ready for service, Falcon will refund any initial payment you have made back to your credit or debit card within 2-3 business days of your NBN Pre-order cancellation.
Once I’ve pre-ordered, what happens when NBN is available at my address?
We’ll keep your pre-order ‘frozen’ until we receive confirmation from the NBN Co that it’s possible to connect an nbn™ service to your nominated address. As soon as we get the green light, we’ll get started on your order so you can be connected to the nbn™ as soon as possible.
The connection time frame will depends whether or not your new address has been connected to the nbn™ previously.
My new home has previously been connected to the nbn™
If your new home has been previously connected to the nbn™, we’ll normally activate your Falcon nbn™ service typically within 2-5 days. This may take longer if the former tenant or owner did not disconnect their nbn™ service before you moved in.
It is the first time my new home is connecting to the to the nbn™
If it is the first time your new home is connecting to the nbn network, we’ll arrange the first available appointment with NBN Co for an NBN Co technician to connect your nbn™ service. Typically, new nbn™ connections are completed by the NBN Co within 5-20 business days. This varies depending on your nbn™ connection type as well as the availability of the NBN Co technicians in your area.
We will let you know if you need an appointment after we have submited your order to the NBN Co.
NBN Co Timeframes: Please note that these are usual timeframes only. We may be able to get you online sooner or your order may take a little longer than anticipated. While Falcon will always do its best to get you connected as soon as possible, it is the NBN Co (or its third party contractor) that performs all nbn™ connections and installations across Australia, therefore connection timeframes are determined solely by the NBN Co Ltd.
NBN Co Technicians: Sometimes when an NBN Co technician attempts to connect your service they might discover that the job will require more work than expected and they may not be able to complete all the work on the day. Sometimes NBN Co technicians can’t make it to your premises on the agreed day due to weather conditions or other unforeseen events. If this happens, we’ll keep you updated as we work with the NBN Co to complete your connection.
Do I need a phone line to get Falcon Internet on the nbn™?
No, you do not need an active phone line to get an internet service on the nbn™.
Unlike ADSL, the nbn™ does not require you to have an active landline. Most ADSL customers only have a phone line so they can have an internet connection. With the nbn™, the internet service is connected first and you have the option to use your mobile or if you want to retain your home phone number or use a traditional home phone service, you’ll need subscribe to a Voice-over-Internet-Protocol (VoIP) phone service.
What do most nbn™ customers do for a phone service?
Most nbn™ customers choose to have an internet only nbn™ service and use their mobile for their phone service.
On the nbn™, you can also use Voice over IP (VoIP) programs or apps like Skype, Apple’s FaceTime (through Macs, iPads, iPhone and iWatch), Google Hangouts, Vonage and many more. Many VoIP service are free when you call another VoIP services using the internet.
To keep things simple, Falcon recommends you use the nbn™ for internet only, choose a mobile provider with unlimited calls and use Skype to make international calls to friends and family for free.
Can Falcon provide a phone service?
If you want to retain your existing phone number or use a home phone service, Falcon can provide you a VoIP service. It works just like your normal landline, and we can even transfer your current phone number. To sign up for Falcon VoIP, you’ll need a Falcon NBN subscription. You’ll also need a nbn compatible Wi-Fi modem from Falcon so we can ensure you have a reliable and quality VoIP connection.
Our VoIP Plans start at only $10 a month with all local and national calls completely free. You’ll also get great call rates to mobiles and international numbers.
Can I use my own BYO modem with Falcon VoIP?
Yes, you can use your own BYO modem on Falcon VoIP. You’ll need an nbn compatible modem to connect to the nbn. Your modem also must be VoIP capable.
To keep things simple, we recommend you purchase an nbn compatible Wi-Fi modem from Falcon. All modem purchased from Falcon are VoIP capable, fully supported, include a 12-month manufacture warranty and are auto-configured with your Falcon NBN and VoIP setting to allow you to plug and play.
Once your nbn™ service is connected, simply call our support team on 1300 626 325 (Option 3) and request a VoIP service to be added to your account. Normally, your VoIP service will be activated and ready within 1 day for a new number. If you are transferring an existing active phone number, normally it takes up to 7 days to transfer your number to Falcon, but sometime it can take up to 20 business days. In the meantime, we can allocate a temporary number if you wish to make calls in the meantime.
Do I have to pay phone line rental on my NBN™ plan?
No, as you do not need an active phone line to get an internet service on the nbn™, you do not have to pay any line rental.