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WHAT IS THE NBN?

The nbn™ network is Australia’s new landline phone and internet network. It’s designed to provide you with access to all the benefits of fast and reliable internet services, wherever you live.

Over the coming months and years as the National Broadband Network (nbn™) is rolled out, many parts of Australia’s existing telephone network will be switched off. To ensure your landline phone or internet is not affected and take advantage of the faster speeds and reliability of the the nbn™, you must switch from your current internet service provider to an authorised nbn™ service provider.

WHO IS THE NBN CO LTD?

The nbn™ is a owned by the Australian Government and operated by NBN Co Ltd (NBN Co), a Government Business Enterprise. The nbn™ puts the infrastructure in place; then as an authorised nbn™ service provider, Falcon Internet gets you connected to the nbn™.

NBN Co is a was established on 9 April 2009 to implement the Australian Government’s policy initiative of providing a National Broadband Network.

UNDERSTANDING THE NBN

The nbn™ is Australia’s first national wholesale only, open access communications network that is being built to bring high speed internet within the reach of all Australian premises. The nbn™ network will utilise multiple connection types including Fibre to the Premises (FTTP); Fibre to the Node, Basement or Curb, (FTTN/B/C or VDSL), Hybrid Fibre Coaxial (HFC or Cable) and Fixed Wireless to provide universal coverage and a minimum available speed of 25 Mbps. Within the next decade, the plan is for every home, school and workplace in the country to have access to the nbn™.

What’s all this fuss about speed?

Historically internet speeds for Australia was determined by what suburb you lived in and how far away you lived from the Telstra exchange and most Australians received an average speed on ADSL of less than 10 Mbps.

Powered by the nbn™, Falcon offers higher and more consistent speeds of up to 100 Mbps depending on the speed plan you choose and nbn™ connection type. To learn more about speeds on the nbn™, visit NBN Speeds.

WHY CHOOSE FALCON?

  • Contract Free & Unlimited Data
  • No Setup, Plan Change or Relocations Fees
  • Customer Service drives everything we do!
  • We’re provide online support 24/7
  • Everything you need is online or on our apps
  • Simple Plans & No Surprises
  • Strong and reliable network powered by the nbn™
  • Just fast, simple nbn™

WHY CHOOSE FALCON AS MY NBN RETAILER?

CONTRACT FREE & UNLIMITED DATA

Easy to switch & easy to connect with no lock-in contracts, unlimited data and no worries. You can leave anytime, but we doubt you will.

CUSTOMER SERVICE DRIVES EVERYTHING WE DO

Our team have a passion for providing phenomenal customer service and we're online 24/7 to provide help when you need it

EVERYTHING YOU NEED ONLINE

Set up, connect and manage your nbn™ subscription with ease, all online. We're all about making it easy for you to find what you need and help yourself in your own time.

SIMPLE PLANS & NO SUPRISES

No setup fees, no activation fees, no plan change fees, no relocation fees & no hidden fees. With Falcon, what you see is what you get - it's that simple!

TYPES OF NBN™

The National Broadband Network (nbn™) comes in different forms depending on where you live. The seven types of nbn™ are Fibre to the Premise (FTTP), Fibre to the Node (FTTN), Fibre to the Basement (FTTB), Fibre to the Curb (FTTC), Hybrid Fibre Co-Axial (HFC or Cable), Fixed Wireless and Satellite (Sky Muster). Falcon offers all nbn™ connection types, except Satellite. Satellite is not available from Falcon.

What is nbn™ Fibre?

nbn™ Fibre to the Premises (FTTP) or “fibre to the home” is Internet that reaches you via fibre-optic cable laid either in the ground or coming to your home via overhead lines. Most nbn™ Fibre connections will have a new fibre-optic cable run right up to the premises.

What is nbn™ Fibre to the Node, Basement or Curb?

nbn™ Fibre to the Node (FTTN) or Basement (FTTB) or Curb (FTTC) uses a mix of fibre-optic cables and existing copper infrastructure to connect you to the Internet. FTTN involves running fibre-optic cables to your neighbourhood node and using existing copper wires to connect your home. FTTB runs fibre all the way to the basement of an apartment building and uses the existing in-building copper wires to connect your apartment. FTTC involves running fibre-optic cables to your street curb and using existing copper wires to connect your home.

What is nbn™ Fixed Wireless?

Sometimes nbn™ Fibre can’t be connected to a home and the final leg of the nbn™ journey is wireless. A fibre-optic cable is run to a local transmission tower and then a wireless signal is aimed at an antenna fitted to your roof. nbn™ Fixed Wireless delivers a more stable service than mobile broadband and is currently limited by the NBN Co Ltd to a maximum download speed of 50 Mbps. nbn™ Fixed Wireless is built to service a predictable number of users, who are not changing location. With broadband over a mobile network, the number of users is unpredictable.

What is nbn™ Cable?

nbn™ Cable or Hybrid Fibre Co-Axial (HFC) uses a mix of fibre-optic cables and existing Cable TV wires to connect you to the Internet.

NBN CO SERVICE INSTALLATION

After you order an NBN plan from Falcon Internet, we will organise your appointment with NBN Co for the service installation (if you need one).

If required, an NBN Co technician or third party contractor will then come to your home or apartment building and if you need it install any equipment.

Depending on the type of nbn™ connection you get at your home, the configuration will look slightly different.

GETTING READY FOR YOUR NBN™ INSTALLATION

If it is the first time your home is connecting to the nbn™ network, check out the below FAQs that provide some helpful information about your nbn™ installation

 

  • What happens on installation day?
    Quick answer: If an NBN Co technician needs to install equipment in your home, we’ll arrange the first available appointment with the NBN Co and email you in advance to confirm the date and time of your installation.
     

    Will I need to be home for my installation?

    Not all installations require you to be home and Falcon will let you know by SMS if you’ll need to be home for your service to be connected. 
     
    If your service can be activated without the need for an NBN Co technician visit, here’s what you’ll need to know about the activation process for your home. 
     
    Live in an apartment? If you live in an apartment and are connecting to the nbn for the first time, a technician may need to access the communications room in your buildings MDF. Falcon will let you know by SMS so you can begin to plan ahead.
     

    A technician is being sent to my home – what happens next?

    After signing up online, Falcon will notify you within 2-3 working days to confirm your installation date and provide a 4 hour window on this day where an NBN Co technician will complete your installation. You, or an authorised representative over the age of 18 will need to be home for the installation to go ahead, so it’s important to plan ahead so someone can be home while the work is completed. 
     
    Once the technician arrives: The NBN Co technician will introduce themselves and work alongside you to choose the ideal place to install any required NBN Co equipment for your installation. For equipment that’s installed inside your home, Falcon recommends keeping the following things in mind when choosing where you want the connection box to be installed:
     
    • – Within 1.5 metres of an electrical outlet
    • – An office or study where you want the connection to be strongest
    • – A cool, dry, ventilated area
    • – Somewhere with easy accessibility and visibility
    • – Somewhere that will not be affected by future renovation plans. 
     
    Once an agreement is made where the equipment will be installed, the NBN Co technician will commence the required work for your installation. 
     
    What equipment will be installed? The equipment installed will depend on the nbn™ connection type used to service your address. For example if your home is connecting via FTTP or Fixed Wireless, the installation will involve a utility box being installed on the outside of your home and an nbn™ connection box that’s installed inside.
     

    What happens once the installation is completeD?

    Once the installation is complete; the NBN Co technician will ask you to sign a form confirming you’re happy with the work that’s been completed. If you’re not happy with the overall work (e.g. if the NBN Co technician didn’t install the equipment where you asked them to), do not sign the form and get in touch so we can look to investigate the matter further. 
     
    Falcon will activate your service within 2-5 working days and send an SMS to let you know once you’re up and running, you’ll then be able to connect your modem and begin using your nbn service.
     
     
     
  • How will I be notified of my appointment?
    After signing up, Falcon will let you know by email or SMS within two working days if you need an NBN Co service installation appointment and the details of your installation appointment.
      
    If you’re required to be at home, you’ll be given and a 4 hour window on your installation day in which yourself or an authorised representative over the age of 18 will need to be home for the installation to go ahead.
     

    How can I reschedule my appointment?

    Yes, however we generally recommend that you take the initial appointment you’re provided after signing up, as rescheduling can delay your installation by an additional 2 weeks or longer.
     
    That being said, we understand your schedule can get busy and if you need to change your appointment time, simply contact us so we can discuss your options and organise a new appointment.
     
    Missed appointments: If you miss your appointment with the NBN Co technician or cancel your appointment less than 36 hours before your booked appointment, the NBN Co may charge a Late Cancellation of Appointment or Missed Appointment Fee of $85. 
     
     

THINGS YOU MAY NEED TO DECIDE

Where on the outside of your house you prefer the NBN utility box (NBN Fibre), antenna (NBN Fixed Wireless) or connection box (NBN Cable or HFC) to go. Remember, if you currently rent your property, you will need to get permission from your landlord.

Where inside the house you’d like to have your new nbn connection box. Ideally, this will be less than three metres from where you’ll keep your NBN compatible Wi-Fi Modem.

If your place has been connected to the nbn™ network through a Fibre to the Node (FTTN) or Building (FTTB) or Curb (FTTC) connection, the NBN Co will take over and use your existing telephone line to connect your place to the nbn™. This means NBN Co will likely not have to install anything to get you connected.

ON THE NBN INSTALLATION DAY

The NBN Co technicians will visit you to do the installation. They may need to work inside and outside your home for a few hours and should activate your installation before they leave. Someone aged 18 or older needs to be present during the installation.

Remember, if your place has been previously connected to the nbn™ network, Falcon Internet in most cases can activate your nbn™ service remotely without an NBN Co technician visit. Falcon Internet will notify you as soon as your nbn™ service is active.

NBN ROLLOUT – WHEN WILL I GET NBN?

The whole of Australia is getting connected to the nbn™. Every week the nbn™ connects more homes and businesses to the nbn™ network. You’ll get plenty of notice of when the nbn™ is coming to your area however, if you’re keen to keep up, take a look at the rollout map for details.