Check Your Address

nbn™ speeds explained

Speeds on the nbn™ network can vary due to a number of factors, and explanations can often get a bit technical. To keep things simple, we have likened it to how fast you can drive a car.

Congestion-free nbn™ with Falcon

Falcon wants everyone to experience nbn™ the way its meant to be, super-fast and unlimited. That’s why Falcon continuously monitors traffic and the overall performance of our network to prevent congestion.

We are continuously working to provide you with fast and simple nbn™ service, but sometimes other factors affect your speed. If you think your service isn’t as fast as it should be, check out your internet speed range based on your connection type below and get some useful tips on how to make the most of your internet connection at home.

If you are still having issues, don’t worry we’re here to help! Simply (1) click on “Check My Speed” to run our speed test (2) once complete, click on the ‘Copy Link‘ button (3) open an email and paste the link of the speed result into your email and (4) send the email results to customercare@falconinternet.com.au.

A team member will review your speed results and help you get the most out of your service on the nbn™.

CHECK MY SPEED

Check your internet speed range based on your connection type

The NBN Co is rolling out a mixture of different nbn technologies, to connect homes and businesses across Australia. The infrastructure connected to your address is the same, regardless of which service provider you choose.

Based on the technology type NBN Co has rolled out in your area, one of the following options will be available at your address.

FTTN & FTTB Speeds Explained

If you’re experiencing slower speeds than expected, check out the table which highlights some of the things which may affect your internet speed.

What does FTTN mean?

Fibre to the Node (or FTTN) is optical fibre leading to a node in the street, then copper cable to your address, wired to a wall socket inside your home.

What does FTTB mean?

Fibre to the Building (or FTTB) is optical fibre leading to a node within the building communications room, then copper cable to your apartment, wired to a wall socket inside your home.

Do you want to change your Speed Plan? change?

With Falcon, there are no change plan fees so you can upgrade or downgrade your plan at any time. To change your Speed Plan, visit How do I change my Speed Plan?

Have you checked your internal setup?

Check your internal setup to see if you are getting the most out of your connection. Make the most of your internet connection with the our tips below for your in-house setup.

FTTP & HFC Speeds Explained

If you’re experiencing slower speeds than expected, check out the table which highlights some of the things which may affect your internet speed.

What does FTTP mean?

Fibre to the Premise (FTTP) is optical Fibre leading all the way to your premises, and to the nbn connection box inside your premises.

What does HFC mean?

Hybrid Fibre Co-Axial (HFC) is optical Fibre leading to a node in your street, or a nearby street, with a final stretch of coaxial cable (existing cable TV wires) to your premises, and to the nbn modem within your premises.

Do you want to change your Speed Plan? change?

With Falcon, there are no change plan fees so you can upgrade or downgrade your plan at any time. To change your Speed Plan, visit How do I change my Speed Plan?

Have you checked your internal setup?

Check your internal setup to see if you are getting the most out of your connection. Make the most of your internet connection with the our tips below for your in-house setup.

Fixed Wireless Speeds Explained

If you’re experiencing slower speeds than expected, check out the table which highlights some of the things which may affect your internet speed.

What does Fixed Wireless mean?

A fixed antenna on your roof receives a signal from your local NBN Co Wireless tower, with internal wiring to the nbn connection box inside your premises.

Do you want to change your Speed Plan? change?

With Falcon, there are no change plan fees so you can upgrade or downgrade your plan at any time. To change your Speed Plan, visit How do I change my Speed Plan?

Have you checked your internal setup?

Check your internal setup to see if you are getting the most out of your connection. Make the most of your internet connection with the our tips below for your in-house setup.

ADSL2+ Speeds Explained

If you’re experiencing slower speeds than expected, check out the table which highlights some of the things which may affect your internet speed.

What does ADSL2+ mean?

Asymmetric digital subscriber line (ADSL) is a type of DSL broadband communications technology. The data rates can be as high as up to 24 Mbps (download) and 1 Mbps (upload) depending on the distance from the DSLAM (Telstra exchange) to the your home.

Does Falcon offer ADSL services?

Falcon does provide some existing customers with ADSL, but no longer sells ADSL services to new customers.

Have you checked your internal setup?

Check your internal setup to see if you are getting the most out of your connection. Make the most of your internet connection with the our tips below for your in-house setup.

Check your internal set-up to see if you are getting the most out of your connection

Reasons your connection may be slow that you can fix right now

  • Have you used up all your data allowance?

    If you’re not on an unlimited plan, you may have exceeded your data allowance. When data usage is exceeded, we slow your service to 256Kbps. Find out how much data you’ve used in the Data Usage section of your account.

    Downloading large files, updating software or backing up photos all consume data and slow your connection.
    If you use up your data allowance regularly, you may like to upgrade your plan.

  • Is anything interfering with your Wi-Fi?
    • baby monitors
    • bodies of water
    • base stations of cordless phones
    • Bluetooth devices
    • brick or marble internal walls
    • copper plumbing
    • fridges
    • hot water systems
    • mirrors
    • microwaves
    • TVs
    Handy hints
    • Place your modem in a central location in your home.
    • Use Telstra’s Home Dashboard, a WI-FI speed test app which you can download via the iTunesTM App Store or Google PlayTM store.
  • Is someone else using your service?

    If you think someone unauthorised is connected to your Wi-Fi, try changing your Wi-Fi password.

  • Is there malware or a virus impacting your connection speed?

    Malware or viruses may cause performance or connection issues on a corrupted device. To keep you safe online we recommend running an antivirus scan. If you have an anti-virus program installed, run a full system scan across all files on your computer to detect viruses. If you do not have an antivirus scan installed, you could try McAfee, Bitdefender or ESET.