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NBN Service Classes Explained

Getting the National Broadband Network internet service applied and installed for your premises involves basic steps that are dependent on the situations and conditions of the location. The NBN Co organises them into a series of service classes; which mark properties under these certain statuses to indicate what the specific technology will be used to connect the nbn to your home or business as well as any issues that may need to be addressed. From here they’ll identify the types of solutions and options available.

By identifying the service class, we know the level of completeness, current status, required components, and what type of nbn technology is suitable or going to be used. It also gives us an idea of the level of extra work, possible costs, and timeframes that are the main variables in making it nbn-ready to completing the connection.

Below are a list of all the NBN Co Service Classes.

Service Class 0

The location is planned to be serviceable by fibre

Service Class 1

The location is serviceable by fibre, no PCD or NTD in place

Service Class 2

The location is serviceable by fibre, PCD installed, no NTD in place

Service Class 3

The location is serviceable by fibre, PCD and NTD in place

Service Class 4

The location is planned to be serviceable by fixed wireless

Service Class 5

The location is serviceable by fixed wireless, no antenna and NTD in place

Service Class 6

The location is serviceable by fixed wireless, antenna and NTD in place

Service Class 7

The location is planned to be serviceable by satellite

Service Class 8

The location is serviceable by satellite but no satellite dish / NTD yet in place

Service Class 9

The location is serviced by satellite (dish and NTD in place)

Service Class 10

The location is planned to be serviceable by copper

Service Class 11

The location is serviceable by copper, copper lead-in required

Service Class 12

The location is serviceable by copper, jumpering is required

Service Class 13

The location is serviceable by copper, infrastructure in place

Service Class 20

The location is serviceable by cable (HFC)

Service Class 21

The location is within the HFC footprint, no drop, wall plate or NTD

Service Class 22

The location is within the HFC footprint, drop in place, no wall plate or NTD

Service Class 23

The location is within the HFC footprint, drop and wall plate in place, no NTD

Service Class 24

The location is within the HFC footprint, drop, wall plate and NTD in place

Service Class 30

The location will be serviceable by FTTC

 

Definitions

Premises Connection Device (PCD) means NBN Utility Box outside the premises
Network Termination Device (NTD) means the Network Connection Box in the premises
Hybrid Fibre Coaxial (HFC) or part fibre and part copper / Multi Technology Mix NBN

More Information

 Service Classes 0, 4, 7, 10, 20 and 30 indicate and confirm the most suitable NBN format or broadband option available: as fibre, fixed wireless, satellite, copper (FTTN or FTTB), HFC (Hybrid Fibre Coaxial) and FTTC, respectively. Under each class is a list of main statuses for each, as levels of completeness of that certain format. Each successive subclass under each main class then indicates which important components are already available to indicate next steps until final installation and completion. 

 

Updated on May 11, 2018

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