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How do I contact Falcon Internet?

Need to get in touch?

Feeling a bit stuck? We’ll be here to help during the following AEST times

Mon – Fri9am – Midnight
Sat – Sun9am – 6pm
Public holidays9am – 6pm

Email us: customercare@falconinternet.com.au

nbn network status

To check for potential service issues or outages in your area, please refer to our network status page.

If no incidents have been reported, we’ve created the following troubleshooting guides to help remedy general connection issues.


At Falcon Internet, we are committed to handling any complaints about our services in an objective, efficient and fair manner. If you are dissatisfied about any aspect of our services, you have the right to make a complaint to us. We will handle your complaint in accordance with our complaints handling policy.

Updated on June 14, 2018

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