Need to get in touch?
Feeling a bit stuck? We’ll be here to help during the following AEST times
|Mon – Fri||9am – Midnight|
|Sat – Sun||9am – 6pm|
|Public holidays||9am – 6pm|
Email us: firstname.lastname@example.org
nbn network status
To check for potential service issues or outages in your area, please refer to our network status page.
If no incidents have been reported, we’ve created the following troubleshooting guides to help remedy general connection issues.
At Falcon, we are committed to handling any complaints about our services in an objective, efficient and fair manner. If you are dissatisfied about any aspect of our services, you have the right to make a complaint to us. We will handle your complaint in accordance with our complaints handling policy.